House of Briar rules

Designer agreement: delivery included

Seller Terms version 2026-10-08-free-delivery. By accepting, you agree to the House rules below and to provide free US delivery on new purchases. You pay postage and packaging and include those costs when setting your listing prices. House of Briar does not reimburse postage or automatically buy shipping labels. For new purchases, a 9% marketplace fee applies to the sale price, with any applicable payment-processing fees handled under the existing payment terms.

You must accept the updated terms before new sales. Previously paid orders keep their original charges and fulfillment, refund and payout terms; previous acceptance remains valid for their payouts. You can review and change your listing prices before agreeing.

Welcome to the House

House of Briar brings independent clothing and accessories designers together with shoppers. These rules help keep the marketplace respectful, honest and welcoming. Orders and designer participation are currently limited to the United States.

Accounts, purchases and selling are for adults aged 18 or older. A parent or legal guardian may purchase for a minor through the adult’s own account and remains responsible for the transaction. Minors may not operate designer accounts.

Independent designers are responsible for their listings and fulfillment. House of Briar coordinates marketplace services and support. These rules do not remove responsibilities or consumer rights imposed by applicable law.

Be kind. Be honest. Keep it safe.

Harassment, threats, hate speech, discrimination, scams, impersonation and sharing another person’s private information are not allowed. Respect different bodies, styles and experience levels.

Use accurate account and brand information. Do not impersonate another designer, customer or business, or use a misleadingly similar name to confuse shoppers. Keep passwords private and report suspected unauthorized access.

Do not post unlawful, counterfeit, stolen, recalled or unsafe products. Do not upload content you lack permission to use. Listing approval, hearts and badges are not safety certifications or guarantees of quality.

Do not create fake purchases, manipulate hearts or badges, or post misleading endorsements. Honest feedback and lawful complaints are welcome. Do not pressure anyone to remove an honest comment or give up a legal right.

Keep marketplace orders within marketplace checkout. Do not redirect a buyer to another payment method to conceal a transaction or avoid platform fees.

What designers must tell shoppers

Describe each item accurately, including its condition, materials, size, measurements, quantity, price and whether it is ready-made, made-to-order or personalized. Use photos you own or have permission to use. Identify the designer or brand responsible for the item.

Disclose relevant production time, dispatch estimates, designer-funded free US delivery and any item-specific return terms before purchase. Follow applicable product safety, labeling and care-instruction requirements. Do not make unsupported claims about origin, sustainability, materials or health benefits.

Keep inventory accurate and notify support promptly if an accepted order cannot be fulfilled. Sold items may remain visible as part of a designer’s gallery, but must not be represented as available stock.

House of Briar’s commission is 10% of the item subtotal, excluding separately stated shipping and tax. Designers must review the fee and payout information presented during onboarding and checkout. Fees must not be added to a customer’s completed order without authorization. Commission and processor costs do not justify withholding a refund required by law.

Measurements and fit requests

Compare your measurements with the listing before ordering. Body measurements, garment measurements and size labels are different; a size label alone does not guarantee fit. Designers must describe fit ranges honestly.

Keep requests related to the specific item, measurements, alterations or fulfillment. Do not request intimate photographs, medical information or unrelated personal details. Share only information needed for the request.

Designers may use customer information only for fulfillment, requested fit assistance, support and other lawful authorized purposes. Do not publish customer measurements or add buyers to marketing lists without the required permission.

Shipping and delays

Free US delivery: Delivery is included in the listed price for new orders. Designers pay their own postage and packaging costs and should account for those costs when setting prices. No separate delivery charge is added to the customer’s checkout. Existing paid orders keep their agreed totals and terms.

US delivery is included in the listed price. Review the dispatch estimate before paying. Production time for made-to-order items is separate from carrier transit time. Pieces from different designers may arrive separately. Do not complete checkout if necessary costs or timing information are missing; contact support first.

Designers must have a reasonable basis for the advertised shipment date. If no shipment time is stated, the applicable federal rule generally requires a reasonable basis to ship within 30 days. A created label alone does not establish that a carrier received the package.

If shipment will be late, the responsible seller must provide the required delay notice and cancellation/refund option, and obtain any consent required by law. An order that cannot be fulfilled must be canceled and promptly refunded. Required refunds for unshipped orders include the amounts paid for the canceled merchandise and its associated shipping charges.

Ready-made returns: changed your mind?

For ready-made items, request a change-of-mind return within 14 calendar days after delivery. Email houseofbriar26@gmail.com with your order number and the item you wish to return.

Wait for return instructions so the item goes to the correct designer. Ship an approved return within 4 calendar days after approval. If that deadline is impractical, contact support before it expires to request an extension.

Return the item unworn, unwashed, unaltered and with its original tags, except for reasonable inspection or where applicable law provides otherwise. The buyer pays change-of-mind return postage. There is no separate original delivery charge on new orders. For older orders with a separate delivery charge, that charge is not refunded for a voluntary change-of-mind return unless the listing offers more generous terms or law requires it. No undisclosed restocking fee applies.

For an eligible returned item, the refund will be initiated within 4 calendar days after the designer receives the return. Your payment provider may need additional time to post it. Refunds go to the original payment method when possible. Any earlier legal deadline controls. This return policy does not limit rights concerning faulty, misdescribed or undelivered items.

Custom and personalized pieces

Clearly identified custom or personalized items are not eligible for voluntary change-of-mind cancellation or returns, to the extent permitted by law. This restriction must be disclosed before payment.

This does not exclude remedies for defects, material misdescription, non-delivery or shipment delays where cancellation rights apply. An ordinary made-to-order item is not automatically personalized. If the designer has not clearly disclosed an applicable restriction, contact support for review.

Wrong, damaged, missing or misdescribed?

Email houseofbriar26@gmail.com with your order number and a description of the problem as soon as reasonably possible. Photos may help, but do not handle an unsafe item to obtain evidence. Contact support before returning anything.

House of Briar will coordinate review with the designer and an appropriate remedy under applicable law, which may include repair, replacement or refund. A customer is not responsible for return postage needed to correct a confirmed designer error or defective or materially misdescribed item. These claims are not restricted to the voluntary 14-day change-of-mind window.

A required refund is not replaced with store credit without your agreement and is not reduced merely to recover a platform commission or payment-processing fee. A payout already sent to a designer does not remove the customer’s applicable refund rights.

Hearts, comments and badges

Hearts show appreciation; they are not a product inspection or professional rating. Comments must be honest, relevant and respectful. Do not include private information.

A supporter badge acknowledges eligible voluntary support of at least $5. Support payments help operate House of Briar; they are not represented as tax-deductible charitable donations, investments or ownership interests. Review the amount and any payment-specific terms before paying.

A verified purchase badge indicates a qualifying purchase recorded by the marketplace. It does not certify a person, designer or product. Returning a garment does not, by itself, refund a separate supporter payment. Contact support about payment mistakes, refunds or an incorrect badge.

Website activity

We count page views and visits with an anonymous session identifier. For new visits, we estimate country, state or region, and city from the network IP address using a local lookup. We store those approximate place names in analytics, not the raw IP address, precise coordinates or street address. VPNs and mobile networks can affect accuracy. This lookup includes GeoLite2 data created by MaxMind.

Report a listing or ask for help

For listing reports, order problems, privacy requests or accessibility help, email houseofbriar26@gmail.com. Include the listing URL or order number and a short explanation. Do not email passwords or full payment-card details.

For copyright or trademark concerns, include the listing URL, identify the work or mark involved, explain your concern and provide contact information. Only submit claims you reasonably believe are accurate. This contact is a general reporting channel; it is not a claim that House of Briar has registered a DMCA designated agent.

House of Briar may review, hide or remove listings and restrict accounts for safety, fraud, infringement or rule violations. Where appropriate, we will explain the action and allow a review request through the support email. Outstanding orders, refunds and legal obligations still need to be addressed.

If a page or checkout is difficult to use, tell us the page and what you are trying to do so we can help. You may also contact us to request access, correction or deletion of personal information. Requests are subject to identity verification and applicable legal obligations.

Changes and your rights

We will date updates to these rules and give additional notice or seek agreement where required. Changes do not retroactively reduce rights for an existing order. A designer may offer more generous return terms, but may not override protections required by law.

Nothing here excludes a responsibility or right that applicable law does not allow us to exclude. Contact houseofbriar26@gmail.com if something needs clarification.